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Microsoft aims Teams at more frontline workers, retires StaffHub

Issuing time:2018-09-30 10:35

Microsoft plans to retire its StaffHub app, replacing it with new schedule management features for shift workers in Teams, which the company touted as the fastest growing business app in its history.

The Redmond, Wash. developer offered up a variety of Teams-related announcements at the Microsoft Ignite conference in Orlando, from tighter integrations between a wider portfolio of Office 365 collaboration tools to new admin features and updated customer adoption data.


Launched at the start of last year, StaffHub was designed to let managers set schedules for employees through a simple interface. Employees could also use the service – available to Office3 65 subscribers – to swap shifts and chat with one another.

It is being replaced by two new features within Teams: Home and Shifts.

As a result, the StaffHub mobile app will be unavailable for download after April 1, 2019 and will stop functioning for all users on Oct.1, 2019.

Home lets frontline workers clock in and out of shifts or breaks, receive important notes, and find out who is working on a given day. Shifts allows  managers to create, update and distribute schedules within Teams, as well as review and accept employee time-off requests and shift swaps.

Both features are targeted at frontline workers in industries such as retail and hospitality, rather than knowledge workers typically served by collaboration tools.

The potential market is big: deskless employees account for 80% of the workforce, or around 2.6 billion workers worldwide, Microsoft said. It is a market that has been a core focus of other collaboration software vendors including Facebook’s Workplace and communication app Zinc.

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